Returns & Exchanges

At My Sauna World, we want you to be completely satisfied with your wellness investment. If your product isn't the perfect fit for your home, we offer a straightforward return process within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or phone with your order number to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Item

  Ensure the sauna or accessory is disassembled and packed securely in its original packaging, including all manuals and hardware.

• 3.
  Schedule Pickup or Shipping

  For large sauna units, we will coordinate with a freight carrier for curbside pickup; for smaller items, use the provided prepaid shipping label.

• 4.
  Inspection and Refund

  Once our warehouse inspects the returned item to ensure it is in new condition, we will issue a refund to your original payment method minus applicable restocking fees.